Creative Success Depends on Long View
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In this podcast, we feature author Taylor Marsh, who [read more]
Podcast: Hug Your Haters
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New York Times best-selling author Jay Baer’s newest book, Hug Your Haters, focuses on how, where, and why people complain about the service they receive. Written as a response to the rise in online complaints, Hug Your Haters [...]
Pretend Customer Service – Don’t Do It!
Most companies have gotten wise to the fact that customers want to feel appreciated.
They use the right language, especially on their voicemail and “hold” menus. “Your call is very important to us! And we appreciate your patience. A representative [...]
Podcast: 7 Simple Ways To Raise Your Customer Service From Ordinary To Extraordinary
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Customer Enthusiast, Steve Curtin, is the author of Delight Your Customers: 7 Simple Ways To Raise Your Customer Service From Ordinary To Extraordinary. In this podcast, we’ll be discussing why customer service has gone down [...]
Are You Making It Easy For Customers To Do Business With You?
Virtually every entrepreneur will talk about how important their customers are.
But many are really saying one thing and doing another, mouthing the words, “we are a customer-oriented business,” but unwittingly, making it extra difficult [...]
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