Steve Curtin has 20 years of experience between hotel operations, sales and marketing, training and development, and customer service roles working for Marriott International, one of the premiere customer-focused companies in the world.
As the Area Director of Training for the New York City market, Steve organized the training efforts at more than a dozen area hotels to successfully coordinate corporate-wide training initiatives. While at the NY Marriott Marquis, Steve worked with a team of Marriott executives to implement training that resulted in dramatic increases in employee and customer satisfaction scores. One such initiative titled The Basics was adapted from the Ritz-Carlton Gold Standards in 1998 and branded by Marriott headquarters to become a company-wide initiative involving more than 3,000 hotels.
Steve has received advanced training in public speaking from Cornell University School of Industrial and Labor Relations, National Speakers Association, American Society for Training and Development, and Decker Communications. In the area of instructional design methodology, Steve has received graduate-level certifications from the Rochester Institute of Technology. Steve also has received numerous certifications in the fields of employment law, personal effectiveness (Masters-level certification in Stephen R. Covey’s The Seven Habits of Highly Effective People), and the behavioral sciences (DiSC Behavioral Style Indicator and Myers-Briggs Type Indicator certifications). Steve is an accredited member of the National Speakers Association.
Posts by Steve Curtin:
Podcast: 7 Simple Ways To Raise Your Customer Service From Ordinary To Extraordinary
July 30th, 2013
Listen Here: Customer Enthusiast, Steve Curtin, is the author of Delight Your Customers: 7 Simple Ways To Raise Your Customer Service From Ordinary To Extraordinary. In this podcast, we’ll be discussing why customer [...]