Marilyn Suttle is a relationship-strengthening customer experience expert, international speaker, and business owner for over 20 years. She’s a bestselling author, and her new book Taming Gladys: The Busy Leaders Guide to Fierce Customer Loyalty has just been released. Marilyn specializes in the “Suttle” Shifts that produce breakthrough success in business and in life.
How To Create Fierce Customer Loyalty
- What’s the most surprising secret to creating fierce customer loyalty?
- What are the three things busy professionals can do to have breakthrough success with customers?
- What should you stop doing right now if you want to “Tame” Gladys?
- You say that “making mistakes” is the best thing that you, and the people you work, with can do. Please explain that.
Marilyn’s new book, Taming Gladys: The Busy Leader’s Guide to Creating Fierce Customer Loyalty is available now. Visit www.TamingGladys.com, and watch a free training course from her online customer service program at www.customerserviceroadmap.com
This podcast is presented by Annie Jennings of the National PR Firm, Annie Jennings PR located in the NYC area. Annie Jennings PR is a book marketing and book promotion firm helping authors achieve their highest levels of success in their area of expertise. Working with our PR firm can help authors get booked on major radio talk shows, TV shows, in online media and in print media. Annie’s top level radio campaign offers authors bookings on the biggest talk shows that broadcast to the top cities in the USA. The radio talk show campaigns comes with unlimited media training, professional publicists with mega experience and the famous guarantee of performance.
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