This hotel was like the little engine that could . . . it kind of could, it almost could, and it just couldn’t quite.
Recently we stayed at a different hotel than we usually stay at while visiting family in Santa Monica. The location we usually prefer was booked for a big event. Upon check-in we found that Al Roker was on vacation with his daughter staying at our hotel. While this hotel was not our first choice it was nice enough to attract the Today show celebrity. I assume he doesn’t slum while on vacation.
This hotel was like the little engine that almost could. Try as it might, it couldn’t get up the hill. The work-out room had treadmills, each with their own built in TV. Yeah! The problem was that the TV’s in the work-out facility did not get the same stations as the TV’s in the guest’s room. So if you left your room with the Cavs game on and assumed you could watch it while working out, you would be wrong!
The health club opened at 6am. You might say YEAH! Except that the adjoining spa did not open until 9am. The headphones to plug into the TV/Treadmills were all under lock and key in the spa until 9 am. Another almost good service provided.
The hotel was nice enough to leave one robe on the hook on the back of the bathroom door. Except that there were two guests registered. Almost!
The first night the maid left a chocolate square on each pillow. No chocolate was left after that. If you ran into the maid in the hall, she would give more to you upon request. But either continue the chocolate every day or don’t start. Almost a nice gesture.
The pool area had food service, a YEAH! Except that at 3pm on a Saturday the food service was no longer available at the pool. Why? The kitchen was still open and there was food service in the bar area, but not for the people at the pool.
Why not serve the guests gathered around the pool? Another almost.
The question for you and for all of us is, are we almost? Do we offer a product or a service and think that is enough? Do we think that we created delight? Or do we fall one robe, one piece of chocolate, or one headset locked away, SHORT?
PS Al Roker was on vacation with his about college age daughter. He read his phone, she was on her BEATS, he walked on the beach, she jogged on the treadmill, and they never appeared to speak. Like family vacations everywhere.
Leslie is a contributing blogger for JenningsWire. Read more posts by Leslie Ungar here.
The online feature magazine, JenningsWire.com, is created by National PR Firm, Annie Jennings PR that specializes in providing book promotion services to self-published and traditionally published authors. Annie Jennings PR books authors, speakers and experts on major high impact radio talk interview shows, on local, regionally syndicated and national TV shows and on influential online media outlets and in prestigious print magazines and newspapers across the country.